Terms & Data Protection
With the ‘add to cart’ option, fill in the order form, details and payment method. Costs are calculated based on the weight of the selected items. At the end of the process you automatically receive an order confirmation e-mail, listing all the necessary details.
All other orders (in Greece, Europe and worldwide) are liable to a shipping fee that will be made known on checkout, since shipping costs will be automatically calculated for your address, before the actual payment.
Do have in mind that all international customers (outside the EU) are liable to be asked to pay country/state import duties and taxes at the time of delivery of your parcel and these are NOT INCLUDED in the price of the products. We aim to meet our stated delivery times and we wish from all of our designers to do the same. Unfortunately orders may sometimes be delayed for various reasons that are beyond our control. We will notify you as soon as we are aware of any possible delays on your order.
Faulty or Damaged Items
Items should be returned new and unused. In case of any fault or other damage, please contact us no later than 24 hours after delivery at firstname.lastname@example.org. In such a case you include the following in your email.
1. The order details: order number, your contacts and date of delivery.
2. Information about the faulty or damaged product: product name and description and what is the problem with it. If possible, include a photo of the damaged product.
3. Let us know if you have notified post-office upon delivery that the package is damaged during transportation.
In case you are unsatisfied by the product, you need to notify us. Please do not send your order back to us before contacting us at email@example.com and receiving an approval notification. All returns must be made within 30 days after receiving the goods and will be either replaced free of charge or will send your money back. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
All products can be returned within 30 days from the delivery date, given the fact that they have not been damaged or altered in any way. To return a product, you will need to cover the shipping cost of the return and the cost of the new order.
Intellectual property rights
All ohsosouvenir.com content, including photographs, graphics and texts, constitute intellectual property of ohsosouvenir.com and / or the designer and are protected by the relevant provisions of the Greek law, European law and international conventions. They may not be used by any third party unless it is for reasons of promoting ohsosouvenir.com and with the simultaneous reference of the name and use of the link in the case of an electronic medium (unless there is written prior agreement)
Limitation of Liability
Ohsosouvenir.com, in the context of transactions from the online store, is not responsible for any damage resulting from the use of our site and services. We are committed to the validity of the basic and essential information found on this site, that are however subject to technical or typographical errors that may have escaped our attention. Every day the page is checked and edited with care, but can not guarantee the availability of the items. Most items
are handmade or produced in restricted quantities, so in rare cases, the colors and sizes may slightly differ from the photos.
Ohsosouvenir.com includes external links to other websites that are not controlled by the business and is therefore not responsible for the content or terms of personal data protection of the external links. However, there is always careful checking of each source before it is posted on our site.
Legal and regulatory framework
The handling and protection of the personal data of ohsosouvenir.com visitors / users are subject to the relevant provisions of the EU General Data Protection Regulation (GDPR) – Regulation 20106/679) for the protection of personal data, as has been supplemented by the decisions of the Chairman of the Commission for Personal Data Protection and other relevant laws and regulations. In any case, our page reserves the right to change the terms of protection of personal data within the existing or potential legal framework.
Commitment & Data Protection
The business respects visitors and protects their privacy. It is committed to fulfilling all the requirements and ensures their personal data. Under no circumstances does our business disclose personal information to third parties. Under no circumstances does it sell or rent personal data to third parties. Our business maintains strict security measures and control to protect your personal information. This includes a set of practices, updating of the individual partner, as well as encryption of data on our web pages. Payment is made by cash on delivery, bank deposit or through a third party (paypal platform), which guarantees the security of transactions. No card number is displayed on our pages and under no circumstances will the card information be stored in our database except for paypal, if the user / customer chooses it.
Collection of personal information
Some of the personal information is collected only when:
1. The visitor / user agrees to provide a service or items from our business and may include personal contact information.
2. When the visitor communicates with our business with a request for information
3. When the visitor chooses to become an information subscriber, a process that can in any case be interrupted.
Guests who simply browse our online store are not required to give any personal information. Users have to enter their personal information only at the stage of completing their order, in case they are making an online purchase. The details to be requested are: name, e-mail, telephone, address, city, postcode, country. These data are not disclosed to third parties, except those involved in the shipment.
Use of information
The information that visitors provide to the business and is stored by the business can be used for:
1. Customer security and authentication
2. Help in communication and services improvement
3. Help in preventing fraud
4. Communication with any available means, for services and products offered by our business
For any clarification, query, error, any problem that may arise, you can contact us at firstname.lastname@example.org