1. How can I return a product?
All products can be returned within 30 days from the delivery date, given the fact that they have not been damaged or altered in any way. To return a product, you will need to cover the shipping cost of the return and the cost of the new order.
2. When will my purchase be shipped?
Products are shipped within 2-4 days from the time your order is placed, unless there is a different specification in the product description.
3. Is payment secure?
Online payments are carried out either via the PayPal platform, through any credit card via stripe.com or via the online banking system. They are done instantly, without us saving any personal data/passwords on our website data. Your electronic payment to our e-shop are completely safe.
4. How do I calculate shipping costs?
Shipping costs are automatically calculated when you type your address and shipping location. Shipping costs vary and depend on the shipping location and the weight of the package.
5. And if I am absent when the courier services arrive?
Our collaborative courier company usually sends an SMS notifying for the day of delivery. In case you are not at home, the courier service will leave a notification so that you will be able to either reschedule the delivery or pick your purchase up yourself from the specific store indicated.
6. Is delivery guaranteed?
Products are shipped via courier or post office, and are always tied to a track number so that you can actually track your order at any time if needed. Delivery is guaranteed.