Items that you buy through ohsosouvenir.com are usually dispatched within 4 (four) working days. In case an item is to be manufactured upon order, then its delivery time may take a bit longer, which we will make known to you through e-mail. Your final shipping price will be clearly indicated at checkout.
All parcels are sent with registered mail or by using the E-parcel service* and the time of delivery is between 3 to 5 working days. In both cases, ohsosouvenir.com will supply you with the tracking number of the parcel sent through email and you will be able to be informed of the parcel’s whereabouts through post-office’s official webpage.
In case you wish to deliver your order earlier you may contact us at firstname.lastname@example.org
If you have any queries just drop us an e-mail to email@example.com
Do you offer Free Delivery?
We are currently offering free delivery in Greece with orders over €50 and free delivery with orders over €150 in rest of Europe and worldwide.
All other orders (in Greece, Europe and worldwide) are liable to a shipping fee that will be made known on checkout, since shipping costs will be automatically calculated for your address, before the actual payment.
Do have in mind that all international customers (outside the EU) are liable to be asked to pay country/state import duties and taxes at the time of delivery of your parcel and these are NOT INCLUDED in the price of the products.
How do I know if my order has shipped?
You will receive an email from us as your order has shipped.
I received an email, but my item did not arrive, what should I do?
Please contact us at firstname.lastname@example.org. Please include your name, order number, e-mail and date of purchase.
We want you to have a great experience! We aim to meet our stated delivery times and we wish from all of our designers to do the same. Unfortunately orders may sometimes be delayed for various reasons that are beyond our control. We will notify you as soon as we are aware of any possible delays on your order.
*The E-parcel service can be used for the following countries: Albania, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Rep., Denmark, Estonia, Finland, France, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine.